QUESTIONS & ANSWERS
Q: How much can I get out of my inventory?
A: Going Out Of Business Sales that utilize DWS’ Retail Liquidation Program have typically
generated total sales equal to 100% of total inventory cost (many sales generate over 100%).
Each merchant’s situation and goals are unique. Therefore, the results of your sale may
vary. It will depend, most, on your inventory cost and your margin. It will also depend on the
age, condition & mix of your inventory; the quantity and quality of your fixtures, furniture &
equipment; your customer base; your location; your competition; the reputation of your store;
the timing of your sale; and how much you have prepared for and participate in your sale. After
discussing your particular situation and your specific goals, we will give you a more accurate
estimate of the results you can expect for your sale. Contact Us Today!
Q: How much will it cost me?
A: DWS’ fee for conducting your Going Out Of Business Sale is determined by your inventory
cost, the length of your sale, and, depends most, on the results of your sale. After discussing
your particular situation and goals, we will give you an accurate estimate of our fee. Contact Us
Today!
Q: How
will I pay DWS and when?
A: This
is explained, in detail, in our contract with you. To receive a copy
of the contract, contact us.
Q: How
much do I have to pay DWS before the sale begins?
A: You
pay DWS nothing. Your consultant will work for you, on site, for 12
days before you pay DWS anything. To get your sale started, you pay
only the Opening Day direct mail advertising postage. You can write
a check or you can use a credit card.
Q: Will
there be any other costs paid to DWS other than your fee?
A: Only
the Opening Day direct mail advertising cost. This cost is part of
the advertising budget which will be prepared by your sale consultant
and approved by you.
Q: How
long will my Going Out Of Business sale take?
A: The length of your sale is determined, most, by your total inventory cost and your margin.
It will also be affected by: the age, condition & mix of your inventory; the quantity and quality
of your fixtures, furniture & equipment; your location; your competition; the reputation of your
store; and the timing of your sale. If your sale is too short, your discounts cut into your profit.
If your sale is too long, your overhead cuts into your profit. To receive the maximum return on
your inventory, the timing of your discounts is crucial. Your consultant will advise you on that
timing throughout your sale. We will start your sale with a target date to end it. However, as
the sale progresses, your consultant will advise you on the best time to end your sale. After
discussing your particular situation and specific goals, we will determine how long your sale will
take.
Q: When
is the best time to run my sale?
A: Now
may be the best time to run your sale! Timing is crucial! After
discussing your unique situation, we can help you determine the best
time to run your sale. Contact us, soon!
Q: Do
I need to close my store to prepare for my sale? If so, how long?
A: It
depends on how ready you and your store are when your consultant
arrives. To maximize your sales and avoid problems, you must be
prepared! We cannot emphasize this enough! We will advise you on
what to do as soon as your sale is scheduled. Your consultant will
arrive at your store 1 week before your sale begins to help you fine
tune and finish your preparations. We recommend that you close your
store 1 or 2 days prior to the Opening Day of your sale to make sure
that everything is ready.
Q: Will
I have to put sale price tags on all of my merchandise?
A: No!
Since your merchandise is already marked with a regular price, your
sale will use DWS’ “Sale Price Charts”. These charts will be
positioned throughout your store within easy reach of all of your
merchandise. This will allow your customers to quickly and easily
determine the percentage discount and actual sale price of each item
in your store. DWS’ “Sale Price Charts” will save you the
time, money, manpower and hassle that would be required to tag and
re-tag your merchandise each time your discount changes.
Q: How
much lead time will DWS need to prepare for my sale?
A: We
need, at the very least, 10 days to 2 weeks before your sale begins.
Ideally, we would like to have as much as 3 to 4 weeks, or more!
Having ample time to prepare will ensure that Your Going Out of
Business Sale is a great success! Contact us, soon!
Q: Will
there be a consultant in my store each week?
A: Yes.
Your sale will be conducted by an experienced, independent retail
management consultant who will work directly with you each week, in
your store, to help you plan, implement and manage Your Retail
Liquidation Program. Your consultant will have more than 15 years of
retail management experience as a previous store owner or store
manager. Many of them are former clients. All have extensive
experience managing retail liquidation sales. Your consultant will
arrive at your store 1 week before your sale begins to help you fine
tune and finish the preparations for your sale. He will work with
you and your staff until your sale is finished.
Q: Will my sale use games or give away prizes?
A: No. For years, we used a prize game to attract customers to our sales. Over time, we
have learned that they are unnecessary. Customers will come to your store because you’re
going out of business. They will keep coming back because they know that the merchandise
will be discounted more as the sale progresses. Prize games are expensive. You have to
purchase prizes, and someone has to be paid to administer the game and mail out notices.
Running a game diverts attention away from merchandising your store, waiting on buying
customers, and selling your inventory, fixtures & equipment. If giving away prizes would make
you more money, we would still be doing it.
Q: What
kind of advertising will my sale use?
A: Your Going Out Of Business Sale will utilize direct mail and newspaper advertising. Your
sale may also use TV and radio. If you currently utilize the internet to advertise your business,
your sale will be advertised there, too. Your consultant will evaluate the advertising media to be
used and will discuss the options with you before your sale begins. Your sale will use a direct
mail postcard (paid for by you as part of your advertising budget) to invite your customers to
the opening day of your sale. We have learned that postcards are more likely to be read than
a letter. And, sending a postcard is less expensive. If you feel that sending a letter to your
customers would be more appropriate than a postcard, we will use your letter. Your sale will
also use a direct mail postcard to market your fixtures, furniture & equipment to other retail
stores in your region. The fixture postcard will be provided by DWS at no extra cost to you.
Q: How
much will I spend on advertising?
A: The
national average of advertising costs for going out of business sales
is 4% to 8% of the projected sales. Your sale’s advertising costs
will average 2% to 6% of your projected sales. Your consultant will
prepare an advertising budget for your approval before your sale
begins. Your consultant will also work directly with your
advertising representatives, write all ad copy, and will provide all
camera-ready artwork at no extra cost to you.
Q: How
many employees will I need for my sale?
A: Depending
on how many employees you already have on staff, extra help may be
needed for the first few days of your sale. We will advise you on
this when your sale is scheduled.
Q: When
should I tell my employees that I’m having a Going Out Of Business
Sale?
A: We
recommend that you inform your employees 5 to 10 days before your
consultant arrives. In addition, we will advise you on how to retain
your employees for the duration of your sale, and we will put you in
contact with a federal program that can assist you and your employees
in retraining and finding other employment.
Q: How
will I sell my fixtures, furniture & equipment?
A: Your
sale will utilize a very effective direct mail advertising program to
help you sell your fixtures and equipment. This service (a $1,500
value) will be provided by DWS at no extra cost to you. In addition,
your consultant will help you list, price, advertise and sell your
fixtures and equipment. In many previous sales, the money generated
from the sale of fixtures and equipment has paid for DWS’ fee.
Q: When
should I stop ordering merchandise?
A: Before
your sale begins, we recommend that you continue to order your
everyday selling items. Once
your sale is scheduled, we can advise you on how you can make more
money during your sale by purchasing off-price merchandise.
Q: What
will I do with the merchandise that is left?
A: By
using DWS’ Retail Liquidation Program, very little, if anything, is
left.
Q: Do
I need a permit or license to run a Going Out Of Business Sale?
A: Some
towns, counties and states require a permit and some do not. In some
cases, you may need to apply for and/or receive a permit 10 to 30
days prior to starting your sale. We will help you with that
process.
Q: How
should I handle my accounts receivable?
A: We
will provide “Accounts Receivable” form letters that you can use
to inform your receivable accounts of your intentions and to collect
past due accounts.
Q: What
should I tell my creditors?
A: We
will provide “Accounts Payable” form letters that you can use to
inform your creditors of your intentions. In addition, we can put
you in contact with a company that can significantly reduce your
vendor debt.
Q: Is
DWS endorsed by any regional or national retail associations?
A: DWS does not pay for endorsements. We are endorsed by store owners whose
endorsements we have earned , , . the best way to get an endorsement. We have also been
recommended by regional and national representatives of national franchises. If you would like
to receive a list of satisfied store owners that endorse DWS, Contact Us!
Q: How
can I be sure that DWS Retail Sales’ “Retail Liquidation Program”
is the right choice for me?
A: Thoroughly review the brochure. Then call us so that we can discuss your particular
situation and specific goals. We will answer all of your questions and address all of your
concerns. Then read the testimonials of retailers, like you, that we have already helped. At
your request, we will provide you with their names and phone numbers so that you may speak
with them directly. Call them and ask questions.
Q: What
if I have more questions?
A: You
can call us or e-mail us and we will gladly answer all of your
questions and address any concerns that you may have. We want to
give you all of the information that you need to make the right
choice for you. We look forward to helping you make Your Retail
Liquidation Sale a Great Success!!